Shipping and Returns

We deliver within the UK, BFPO and internationally using Royal Mail or Parcel Force. Shipment is normally within 7 working days.  If the shipment is  longer than 10 working days, we will let you know.

If nobody is able to accept delivery when attempted it is the customer’s responsibility to liaise with the delivery service for re-delivery or collection whichever is applicable. We encourage you to give a delivery address occupied during the daytime.

Customers can also choose to collect their goods in person from our central London headquarters.

Returns

You can cancel your order at any point within 14 days of receiving the items by contacting us. Items must be returned in the original packaging and condition in order to obtain a refund (excluding delivery).Should there be a problem with your order on arrival, please contact us within 30 days from receipt of the item.

Discrepancies, faulty or damaged items on arrival cannot be rectified after that time.We can only accept the return of items delivered after more than 30 days if they become faulty or defective through normal use. Only returns resulting from a defect, fault or an error on our part will receive a refund in full (including delivery).

Most refunds are issued on the payment method used at the time of purchase, unless otherwise agreed. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. Returns, refunds and transfer of ownership will only be arranged with the original customer (owner) and not third parties i.e. recipients of gifts. .

 

Products should be returned in the original packaging and in the original condition. In the case of course materials a refund will be made if they are returned unopened and in accordance with the accompanying instructions.

The return address is -

Marine Society
202 Lambeth Road
London SE1 7JW
United Kingdom

The Marine Society endeavours to provide products in an acceptable condition and as advertised. It is the customer’s responsibility to ensure that the product will fit your purposes and is suitable for your use.

If you require further information or advice, please either complete the Contact Form or telephone us at +44 20 7654 7000. Our office hours are Monday to Friday 0900 to 1630.

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